Subscription terms & conditions

1. Your company and account

Practical Compliance provides SmartSignIn. Your company is the customer; the person ordering must be authorised to act for it. Keep your locations, billing contact and account access current. Company administrators manage the subscription; location administrators and reporting-only users do not have billing access.

2. Price and payment

Choose one level for your whole company. Every covered location uses that level and contributes to one shared SMS pool. Prices are in NZD and exclude 15% GST. Checkout shows GST, recurring subscription charges and one-time sign purchases separately. Stripe handles payment details and invoices.

Monthly billing pays for one month at a time. Annual billing costs the same as ten monthly payments. Pay once for twelve months and save 16.7%. Annual payment does not change the monthly SMS reset. Your agreed price remains in place until you confirm a subscription change.

3. Your SMS allowance

Each paid location contributes its level's allowance to the company pool for each NZ calendar month. One text accepted for delivery to one recipient counts as one SMS, including visitor, manager and emergency messages. Failed sends do not count.

Unused SMS does not roll over. We email your billing contact at 80% and 100%, then weekly while over allowance. SMS continues without automatic overage charges. If your company regularly needs more, choose a higher level or contact us to agree an arrangement. Use messaging for genuine workplace visitors and operations; bulk marketing, spam and unlawful use are not permitted.

4. Changing levels or locations

Added locations, higher levels and monthly-to-annual changes start after successful payment. Lower levels, removed locations and annual-to-monthly changes start at renewal. We show any prorated payment before confirmation. Current paid coverage and allowance stay in place until the change takes effect; messages already counted this month remain counted.

If you want to add locations and lower your level together, add the locations at your current level first, then schedule the lower level for renewal. Company billing shows covered locations and any pending change.

5. Renewal and cancellation

Subscriptions renew automatically. Cancel renewal in Company billing before the next renewal date; your paid coverage continues to the end of the paid period. There is no cancellation fee. Billing shows your renewal date and amount. We email the billing contact before an annual renewal with the renewal details and how to stop it.

Cancelling renewal does not automatically refund the current paid period. If you have a payment or service problem, contact us so we can resolve it and consider any refund you are entitled to.

6. If payment stops

After paid coverage ends, a 30-day grace period applies. Then routine manager alerts use email. Visitor sign-in, visitor sign-out links and emergency SMS continue. Configured channels return after payment. Keep your billing email current so payment and usage notices reach the right person. Locations removed from paid coverage use email for routine manager alerts.

7. Custom signs and the annual offer

One free sign per company, once in its lifetime, after confirmed annual payment. Renewals, extra locations and level changes do not earn another free sign. This offer applies to every annual level, including existing annual customers who have never received their sign. Choose the receiving location and provide delivery details.

Additional signs cost $169.00 + GST each, including NZ delivery, and can be bought on monthly or annual billing. 600 x 400 mm, 3 mm ACM, matt UV-protective laminate, rounded corners and four fixing holes. NZ delivery included; mounting hardware excluded.

We create the order after confirmed payment. Check the location name, QR code and delivery details before approving the proof. Printing starts after approval; delivery timing is confirmed for the order.

Contact us promptly to change or cancel a sign order. Unprinted orders can be stopped; an order already sent to print needs a manual review. A sign refund does not automatically cancel your subscription, and cancelling a subscription does not automatically cancel a sign order. Your rights for faulty goods or services still apply.

8. Using the service

Keep workplace information and safety briefings accurate and up to date, and protect your login details. SmartSignIn supports your visitor process; you remain responsible for workplace safety, supervision and emergency arrangements. Internet access is required, and SMS delivery can be delayed or interrupted. Keep another way to communicate in an emergency.

We provide the service with reasonable care and address reported faults. Maintenance and third-party network issues can affect availability; continuous availability or instant message delivery is not guaranteed.

9. Information and privacy

Your company remains responsible for the visitor information it collects and for appropriate notices and access permissions. We process information to operate SmartSignIn, manage billing and fulfil sign orders as described in our privacy policy. Your company retains its rights in the information it supplies; SmartSignIn software and branding remain ours or our licensors'.

10. Questions, problems and your rights

Contact jody@practicalcompliance.co.nz or 021 242 1552 so we can work through a question or complaint with you. New Zealand law applies. Nothing in these terms removes rights or remedies that New Zealand law does not allow us to exclude.

Read New Zealand Consumer Protection's guidance on your rights.